📄 Privacy Policy — busy hai CRM System

Last Updated: 14 January 2026

This Privacy Policy explains how busyhai (“Company”, “We”, “Us”, “Our”) collects, uses, stores, and protects information when users interact with our website, CRM system, mobile application, and WhatsApp-based customer support (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

🔹 1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Name
Phone number
Email address
Address
Business details
WhatsApp number and account ID

1.2 Automated Technical Data

IP address
Browser and device information
Cookies and usage data
Log files and analytics data

1.3 WhatsApp Messaging Data

Through WhatsApp Cloud API or Twilio:

Incoming messages
Outgoing messages
Media files shared through chat
Delivery and read receipts
Sender and receiver phone numbers

🔹 2. How We Use Collected Information

Your data is used for the following purposes:

✔ To provide customer support

✔ To send and receive WhatsApp messages

✔ To automate order confirmations, updates, and alerts

✔ To improve our CRM features and user experience

✔ To comply with Meta’s WhatsApp Business Policy

✔ To prevent fraud, spam, or unauthorized access

We do NOT sell, trade, or rent user data to any third party.

🔹 3. How We Share Data

We may share limited data with:

3.1 Meta (Facebook/WhatsApp)

To process WhatsApp Cloud API requests (as required by Meta).

3.2 Service Providers

Hosting provider
Database provider
SMS/Chat integration provider
Payment gateway providers

These providers follow strict data protection standards.

3.3 Legal Authorities

If required by law or government request.

🔹 4. Data Storage & Security

We use industry-standard security measures such as:

✔ SSL encryption
✔ Secured hosting
✔ Access control
✔ Database encryption
✔ Regular backups

We take all necessary precautions to secure your information.

🔹 5. User Rights

Users have the right to:

Access their data
Request corrections
Request deletion
Withdraw consent
Disable WhatsApp communication

Requests can be made at:
📧 busyhaicontact@gmail.com

🔹 6. WhatsApp Cloud API Compliance

We comply with Facebook/Meta policies:

WhatsApp Business Platform Terms
WhatsApp Commerce Policy
WhatsApp Business Messaging Policy
Meta Developer Policies

We only store WhatsApp messages for customer support and CRM purposes.

We do NOT access personal WhatsApp accounts.

🔹 7. Cookies & Tracking Technologies

Our website may use cookies for:

Login sessions
Analytics
Personalized experience
Website performance

Users can block cookies via browser settings.

🔹 8. Third-Party Integrations

Our CRM system may integrate with platforms like:

Meta WhatsApp Cloud API
Twilio
Google Analytics
Payment services

These providers have their own Privacy Policies.

🔹 9. Children’s Privacy

We do not knowingly collect data from children under 13 years.

🔹 10. Changes to Privacy Policy

We may update this policy periodically.
Updated version will always be available on our website.

🔹 11. Contact Information

For privacy concerns or support:

Mateshwari Dry Fruits & Sweets
📧 busyhaicontact@gmail.com
🌐 https://busyhai.com
📍 gujarat, India